FAQ

Frequently Asked Questions

 

Where are you located?

Conveniently located in the Orlando metropolitan area, Altamonte Springs,
The Gift of Grace is located inside Sola Salons at Palm Springs.
515 E Altamonte Dr, Suite 118
Altamonte Springs, FL 32701

How long will my hair last after the appointment?

What is Grow in Grace?

Grow in Grace is a hair and scalp detox and hair spa treatment experience designed to revitalize the scalp, nourish the roots, & strengthen the hair follicles which will lead to graceful natural hair restoration.

What is your availability?

I operate by appointments only

Please see the home page for updated hours of operation.

If you are requesting the first appointment of the day, please select the earliest time available.

Why can't I book on the day and time I want?

If the appointment slot is greyed out, the day/time is not not available. I do not have a waitlist. Please be sure to keep checking the calendar for the date and time you desire.

How do I reschedule an appointment?

You may request to reschedule your appointment with no penalty prior to 48 hours of your appointment time. Please reschedule using the link in your appointment confirmation email or email TerraGenelle@ggsalonandspa.com with your request.  You are limited to ONE reschedule per deposit. If you need to reschedule again, please cancel your appointment and schedule a new appointment when you are ready.

How early in advance can I schedule an appointment?

I open my calendar monthly. You may begin scheduling appointments for the upcoming month within the last two weeks of the current month. Be sure to subscribe to my email list as I send out a blast when you can begin booking.

How do I schedule an appointment?

Appointments can be scheduled HERE

Are you accepting new clients?

Yes, I am accepting new clients. I welcome all ages and curl typed into my salon. 

How do I prepare for my appointment?

I ask that you arrive pre-cleansed with your hair free of braids, weaves, twists, buns, or ponytails, thoroughly cleansed and detangled. Please be sure to read through my client policies and procedures.

How do  I pay for my service?

Cash or Credit/ Debit Card ($3 or 3% fee).

I do not accept Zelle, CashApp, or other forms of payment.

Does my deposit go towards my service?

Yes, your deposit will go towards the total cost of your service.

What is a curl detox?

Over time the hair scalp builds up with sebum, oil, minerals, environmental debris, and hair products. The curl detox will remove the impurities and unwanted elements from the hair. This will reveal a clean canvas that will help to achieve optimal results.

Longevity of the style depends on your lifestyle. We will discuss proper care and at home upkeep.

What types of styles do you offer?

I offer naturally curly hair styles. The defined curl set, two strand twist, flat twist, or a blow-dry

What is shrinkage?

Curl "shrinkage," or elasticity refers to the hairs natural ability to stretch and return to its original length without breaking. After you receive a curl detox, all impurities weighing the curls down will be lifted which is the first step in achieving healthy hydrated hair. When naturally curly hair is healthy, it should stretch to about 50% of it’s original length and return to its natural form. This is why type 4, kinky curly, hair can appear shorter than it actually is.

Do you offer color services?

Yes, color services are available. A consultation is required before all color services. 

Can you work with my curl type?

Yes, I work with all curl types. Results may very from person to person depending on the health of the hair.

What should I do if I am  late?

If you are running late please call or text me. I understand that life happens, so I offer a 10 minute grace period with no penalty. Services for clients arriving more than 10 minutes late will be honored only at stylists discretion and will be assessed a late fee if serviced.

I am experiencing hair loss. Can you help?

Absolutely. I recommend scheduling a consultation with me so we can discuss your concerns.

How do I maintain my hair at home?

During your initial visit, I will educate you on proper home maintenance.

How often should I visit the salon?

To maintain your cut, hydration, and treatments, I recommend visiting the salon every 4-8 weeks.


After 15+ Weeks please schedule a new client appointment. Your hair will need the deluxe introductory treatment again. Please schedule an appointment at your earliest convenience. 

Do I need an add-on treatment?

I highly recommend scheduling add on treatments to your service, especially if you are a new client. Please feel free to reach out if you have any questions.

Do you offer hair trims ONLY?

At my salon, a trim is considered a haircut. A haircut is included in every new client service, as well as a maintainence cut is included with every existing client service. 

What is my curl type?

Type 2 - Wavy

Type 3- Curly

Type 4 - Kinky/ Coily

Do you service children?

Yes, If your child is able to sit through a service with no problems you are more than welcome to bring them in. There is no differentiation in pricing for children.

Can I bring guests with me?

Seating in the salon suite is limited. Absolutely no additional guest, pets, or children (unless they being serviced). I am in a much smaller space and simply don't have the room to accommodate additional bodies.

Do you offer food and drinks?

At this time no food or drinks will be offered. I encourage you to bring a snack with you.